At 99ad, we take the privacy of our Pakistani players seriously. This policy explains what personal data we collect when you use our platform, why we collect it, how we use it, and what rights you have over your information.
A quick overview of our core commitments to every 99ad player in Pakistan
99ad does not sell, rent or trade your personal information to any third party for marketing purposes. The data you share when registering and playing stays within the 99ad platform ecosystem — full stop.
All data exchanged between your device and 99ad travels over encrypted connections. Whether you are logging in, making a JazzCash deposit or checking your PKR balance, your session is protected end to end.
You have the right to access the personal data 99ad holds about you, request corrections and ask for account closure. These tools are available through your account settings or by contacting our support team directly.
Personal data and payment records are stored on secured infrastructure with access restricted to authorised 99ad personnel on a need-to-know basis. We conduct regular reviews of our data security practices.
We collect only the personal data that is genuinely necessary to operate the 99ad platform, process PKR transactions and comply with identity verification requirements. We do not collect data speculatively.
If you prefer not to receive promotional communications from 99ad — including bonus offers and platform updates — you can opt out at any time through your account settings or by contacting support.
99ad is an online entertainment platform serving players in Pakistan. The platform offers live casino games, slot games, bingo rooms, a VIP programme and related services, all denominated in PKR. When this Privacy Policy refers to "99ad", "we", "us" or "our", it refers to the 99ad platform and the team responsible for operating it.
This Privacy Policy applies to all personal data collected and processed when you visit the 99ad website, register an account, use the 99ad Android app, make deposits or withdrawals in PKR, or interact with any 99ad service. It should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.
By registering and using the 99ad platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here.
We collect personal data in several ways — directly when you register or interact with the platform, automatically when you use our services, and occasionally from third-party sources where necessary for verification purposes.
When you create a 99ad account, we collect the following information:
To comply with account security standards and prevent fraud, we may request identity verification documents at any point. This can include a copy of your CNIC, passport or other government-issued photo ID. These documents are processed securely and retained only for the period necessary.
When you use the 99ad platform, we automatically collect certain technical and behavioural data:
If you contact our support team by email, live chat or any other channel, we retain the content of those communications and your contact details to manage your query and improve our service.
The personal data we collect is used for the following purposes. We collect only what we genuinely need for each purpose listed below.
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Name, email, DOB, mobile | Contract performance |
| Processing PKR deposits and withdrawals | Payment details, account balance | Contract performance |
| Identity verification and fraud prevention | CNIC/passport, IP address | Legitimate interest |
| Personalising game recommendations | Game history, session data | Legitimate interest |
| Sending bonus offers and promotions | Email, mobile number | Consent (opt-out available) |
| Responsible gaming monitoring | Session data, deposit history | Legitimate interest |
| Platform security and abuse prevention | IP, device, login data | Legitimate interest |
| Customer support and query resolution | Communication records | Contract performance |
We do not use your personal data for automated decision-making that produces significant legal effects on you without human review.
All financial transactions on 99ad are processed in Pakistani Rupees. We support JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets as available in the cashier. Payment processing is handled through secure third-party payment gateways.
When you make a deposit or withdrawal, the payment gateway processes your financial credentials directly. 99ad does not store full card numbers, mobile wallet PINs or bank account passwords on our servers. We retain transaction reference numbers, amounts, timestamps and payment method types for account records, dispute resolution and audit purposes.
Never share your JazzCash PIN, Easypaisa credentials or banking passwords with anyone — including anyone claiming to represent 99ad support. Our team will never ask for these details.
Transaction history is available in your account dashboard at any time. If you believe a transaction has been processed incorrectly, contact support within 72 hours with the relevant transaction reference.
99ad does not sell, rent or trade your personal data to third parties for their own commercial or marketing purposes. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.
To process your PKR deposits and withdrawals, we share the minimum required information with payment processors such as JazzCash, Easypaisa and bank transfer gateways. These processors handle your data under their own privacy and security standards.
The live casino, slot and bingo games on 99ad are powered by third-party software providers. Game round data — including wager amounts and outcomes — may be processed by the relevant supplier's systems. Game suppliers do not receive personally identifiable information beyond what is technically required to run a game session.
Where enhanced identity verification is required, we may use a third-party verification service to confirm the authenticity of documents you submit. These services process your data solely for verification and do not retain it for other purposes.
We may disclose personal data if required to do so by applicable law, court order or to protect the rights, property or safety of 99ad, our players or others. We will notify affected players of such disclosures where legally permitted to do so.
Any third party that processes data on behalf of 99ad is required to handle that data securely and use it only for the specific purpose for which it was shared.
99ad uses cookies and similar technologies to operate the platform, remember your preferences and improve your experience. A cookie is a small text file stored on your device when you visit the site. Cookies do not contain your password or payment details.
These are required for the platform to function correctly. They keep you logged in during a session, maintain your language and currency preferences, and support platform security. These cookies cannot be disabled without affecting your ability to use 99ad.
We use analytics tools to understand how players navigate the platform — which game categories are most visited, how long sessions last and which features are used most. This data is aggregated and not linked to individual identities. It helps us improve the platform for all players.
These remember your settings between sessions — such as your preferred deposit method, game display preferences or notification settings — so you do not have to reconfigure them every time you log in.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some platform features from working correctly.
We retain personal data for as long as your account is active and for a defined period after account closure, in order to fulfil our obligations and resolve any outstanding disputes or queries.
When the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.
As a 99ad player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team with your account details and the specific request.
We aim to respond to all data rights requests within a reasonable timeframe. Identity verification may be required before we can action your request to protect against unauthorised access to another person's data.
Protecting your personal data and account is a core responsibility for us at 99ad. We implement multiple layers of security across the platform to safeguard your information against unauthorised access, loss or misuse.
While we take strong measures to protect your data, no online platform can guarantee absolute security. You also play a part — use a unique, strong password for your 99ad account and never share your credentials with anyone.
99ad is strictly an adult platform. You must be 18 years of age or older to register and use any 99ad service. We do not knowingly collect personal data from anyone under the age of 18.
If we discover or are notified that an account has been registered by someone under 18, we will close the account immediately, reverse any transactions where possible and delete the associated personal data promptly. Any winnings accrued on an account identified as belonging to a minor will be forfeited.
If you are a parent or guardian and believe your child may have registered on 99ad, please contact our support team immediately so we can investigate and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the data we collect, or applicable requirements. When we make material changes, we will notify registered players through their account contact details — typically by email — before the changes take effect.
The date displayed at the top of this page shows when the policy was last updated. We recommend checking this page periodically so you stay informed of how your data is being handled. Continued use of the 99ad platform after a policy update constitutes acceptance of the revised terms.
If you have concerns about a change to this policy, contact our support team before the effective date of the change. If you do not accept the updated policy, you may request account closure and your real-money PKR balance will be returned to you subject to identity verification.
If you have any questions about this Privacy Policy, the data 99ad holds about you, or how to exercise your data rights, please reach out to our support team. We are available around the clock and aim to respond to all privacy-related queries promptly.
You can reach us at:
For account-specific data requests, please include your registered email address and a brief description of your request. We may ask you to verify your identity before actioning certain requests to protect your account security.
For questions about responsible gaming or to request self-exclusion tools, visit our Responsible Gaming page or contact support directly.
Your data is protected. Register your free account and enjoy PKR gaming with confidence.
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99ad is for adults aged 18 and above. Always set a budget before you play and never wager funds you cannot afford to lose. Use our deposit limits and session reminder tools in your account settings. For full guidance, visit our Responsible Gaming page.